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Frequently Asked Questions

How do I get started?

Because most requests for letters arrive in your inbox, all your interaction with carbondraft will happen via email. Forward the email containing the request, any notes you'd like to include, and relevant attachments to letter@carbondraft.com. You'll receive a confirmation email with details and a payment link. Once payment is complete, your draft is delivered via email with a link to your draft file. It's a streamlined process designed for ease and efficiency!

Is this service safe and secure? What do you do with my data?

We take your privacy and data security seriously. All documents and drafts are stored on Amazon Web Services (AWS), one of the world's most secure cloud platforms. Your data is encrypted both during transmission and when stored. Access is strictly controlled and requires secure authentication. We automatically delete all documents after 30 days to ensure your privacy, and we never share your documents or use them for any purpose other than generating your requested drafts. You can request immediate deletion at any time.

What kind of drafts can you make?

We currently draft letters for admission, fellowships, awards, jobs, internships, and other types of letters of recommendation/letters of support. We also draft manuscript cover letters or employment cover letters. We are expanding to include more types so check back soon.

How quickly will my draft be ready?

We work super fast! Most requests are completed in just nine minutes. However, more complex drafts may require a few extra minutes.

How can I ensure a good first draft?

To ensure a high-quality first draft, provide all necessary information in your email request. Clearly state the letter type (fellowship, award, job, collaborative, or cover letter). Include direct links to the opportunity when available. Forward email requests directly to preserve context. Add personalized notes about what to focus on, such as personal attributes, anecdotes, or accomplishments. Include relevant attachments: résumé/CV for fellowships and jobs, grant/abstract for collaborative letters, or manuscript for cover letters.

How can I get the draft to sound like me?

When you request a draft, you can include a letter you previously wrote for us to use as a template. We will do our best to match the structure and tone of that letter.

Do I need to start with an email forward?

No, you can email letter@carbondraft.com at any time. A forwarded email makes it easier to determine who the letter writer is, who the letter will be about, and who is receiving it. If you're preparing a letter yourself, be explicit about these details and the letter type. If we get any details wrong, you can reply to the summary email to correct mistakes.

What software do you use to generate the drafts?

We use a range of software, but our main tech stack uses AWS, Docker, python, and R. We built carbondraft using commercially available large-language models along with a little bit of 'special sauce'.

Is there a limit to the number of drafts I can make?

There is no limit at all! You can submit as many draft requests as you want and you will be charged only for the drafts we craft for you.

Who are the draft writers?

We built carbondraft using commercially available large-language models along with a little bit of 'special sauce'.

What if my draft is inaccurate?

While we strive for 100% accuracy, your draft can include information that is not correct. We recommend you edit out any errors. It is, after all, a first draft.

What if I don't like my draft?

While we cannot guarantee text that sounds exactly like you, our goal is to provide a useful first draft to accelerate your letter writing. If you are unhappy with your draft, forward it to help@carbondraft.com with a short explanation, and we will send you a code to regenerate the draft using one of your previous letters as a template at no charge.

Is it unethical to use a carbondraft?

Carbondraft is a tool to assist and accelerate your writing process. It is not a replacement for a thoughtfully crafted letter. Using carbondraft is considered ethical as long as you personalize the drafts to reflect your original thoughts and opinions. Because disclosing the use of AI-based technologies is becoming more commonplace, we include carbondraft's initials in the style of a typist (YOURINITIALS/cd) as the last element of the draft for your convenience.

How long do you save my letter?

We save your letter and the materials you submitted to generate it for 30 days only and then it is erased. After that, we have no way of retrieving it, and it's gone forever.

Do you use any of the materials I provide to train your model(s)?

No. User privacy is important to us. Everything you submit is automatically deleted after 30 days. This time period allows us to help troubleshoot any rare problems you could encounter, after which your materials are permanently deleted.